Sales Cloud

The Sales Cloud provides the full spectrum of tools needed to connect with customers from comprehensive account mapping to social insights, all in one place and available anytime, anywhere.

Activity involves:

  • Manage Contact, Leads, and Accounts
  • Manage Your Sales Team
  • Streamline Your Sales Processes
  • Make Data-Driven Decisions

Service Cloud

Our Service Cloud implementation teams recognize that each customer has unique needs and processes.

Activity involves:

  • Modernize Your Customer Service
  • Manage Your Service Team
  • Streamline Your Customer Service Processes
  • Make Data-Driven Decisions

Administration & Configuration

A Salesforce Administrator is a business leader, deeply knowledgeable about company operates.

Activity involves:

  • Page Layout and Record Types
  • Profile and Role Hierarchy
  • Setting up Security Model, Workflows
  • Business process, Approvals
  • Reports and dashboard
  • Public group and queue

Customization & Development

Custom development is required to realize the full potential of Salesforce. We offer cloud computing solutions worldwide. Salesforce is a highly complex application that can be configured to do practically anything.

Activity involves:

  • Standard Page extension
  • Community development
  • Triggers, Apex classes, Sandbox
  • Email, Service, Component, Site.com.

Integration

The proliferation of cloud / mobile / social platform based heterogeneous applications has left end-users hamstrung by siloed systems. We are specialized in integrating Salesforce to various ORG, connectors and middleware.

Activity involves:

  • 3rd Party Integration (SAP, ORACLE, PayPal, Twilio and many more.)
  • Data Synchronization between salesforce and other system
  • Web to Lead
  • Web to Case, Email to Case

Data Loading & Migration

We offer data migration services that include data extraction, cleansing, de-duplication, standardization and validation, and import into Salesforce.

Activity involves:

  • Insert, Update (Using External Id and Salesforce Id)
  • Upsert, Export from salesforce
  • Migration from Dev Org to Production Org
  • Sandbox to production

Communities

Salesforce Communities extends the Salesforce1 platform architecture and the Chatter Social Network, enabling branded social networks across employees, customers and business partners.

Activity involves:

  • Build Communities
  • Build Your Brand
  • Create Knowledge Repositories
  • Enhance Operations

Support & Management

Cloud Kestrel offers Salesforce support and maintenance services that provide administrative and development issues. We guarantee minimal risk and outstanding service to all our clients.

Activity involves:

  • Monitoring
  • Maintenance
  • Custom Development
  • Help Desk

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